Twig are proud that their efforts in offering clients quality through processes and procedures along with their environmental commitment, have been recognised by being awarded ISO 9001 and 14001 certifications.
This is an outstanding achievement as in 2015 the ISO standard for these certifications was raised to ensure businesses had a strategic understanding of the environment in which they operated. Companies also needed to demonstrate that standards were being driven by senior management rather than delegated down the chain of command and that the company lived and breathed its ISO commitment. Many of the questions were designed to check businesses had undertaken a full SWOT analysis and that plans were in place.
The 9001 certification focus is on the quality of systems in the business whilst the 14001 certification has its focuses on the environmental side – monitoring waste inputs and outputs including recycling.
The auditing process and indeed the process of ISO itself, ensures that the company challenges itself across a broader spectrum than just the world of ecology and grounds maintenance. It also provides a re-evaluation of what the company does and the way it does it alongside the risks and opportunities associated.
Managing Director, David Eyre says:
“This award gives reassurance to our customers of the quality of our service. It ensures we drive ourselves to a standard of professionalism that is morally, legally and commercially the right thing to do and a benchmark by which the wider world aspires. It challenges us to ensure we meet the standards and provides our customers with the assurance they are dealing with a partner who has the right credentials to undertake their work in line with their values.”
About the Certification
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements and that quality is consistently improved.
ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organisation, large or small, regardless of its field of activity. In fact, there are over one million companies and organisations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. See more at: https://www.iso.org/iso/iso_9000